UNHAPPY CONSUMER- CEE-JAY ROBERTS - ID ***

Good day, i am writing this review in the hope that I can get resolution to my ongoing problem. In May of 2021, I had a poor payment listing on my profile, I then paid the account in full and issued Transunion with the paid up letter as well as all relevant documents they requested. After chasing back and fourth 2 months later i got an email from them confirming that the listing has been corrected and my profile is now clear, I then received 2 more emails over a period of 4 months, confirming the listing was reversed. However when I tried to apply for credit, that listing kept coming up, and i again contacted Transunion, who then advised the listing is still on my profile, this is extremely upsetting as it is now more than 1 year that this was supposedly corrected. It seems Transunion, does not do their jobs efficiently, nor effectively as the consumer is having to bear the brunt of their lack of work. On contacting them yesterday, I was told to again send a copy of my ID, and proof of address, which may I add, has been sent to them on 3 occasions.