Unhappy and frustrated client

I have launched a dispute with the company on 5th of August regarding the duplicated absa credit account on profile and they their investigation with company indeed account was duplicated now the account has been disappeared completely on my profile and I have calling the company for the full month now looks they don't know how to active the account back it is active account that I am currently paying. I have 8 escalation all of them they werent successfully. I am desperately need a help so that my credit account can reflect on credit profile. I have tried to be patient with agents but no positive feedback comes out. I'd no ***