KM
Khanyisani M

1 reviews | Active since Mar 2025

22 May 2025, 20:42

Unfair 32-Point Credit Score Drop Due to Unauthorized Enquiry – Issue Not Resolved

I’m extremely frustrated with TransUnion regarding my credit score. My score dropped by 32 points due to an unauthorized credit enquiry that I did not approve. I disputed this incorrect enquiry, and after investigation, TransUnion ruled in my favor and removed the enquiry.

However, even after winning the dispute, my credit score has not been restore the 32 points deduction still remains on my report. This is unfair and seriously damaging to my creditworthiness.

I demand that TransUnion correct my credit score immediately to reflect the removal of the unauthorized enquiry. Their failure to fully resolve this issue is unacceptable and shows a lack of care for consumers.

0
Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply23 May 2025, 09:59
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 

KM
Khanyisani M's update23 May 2025, 14:21
Reviewer Update
been 8 hours no one call me with feedback , and you expect people to subscribe for this i regret paying my R320 to use you platform you are not different from Experian