KH
Khanyisa H
1 reviews | Active since Dec 2017
29 Dec 2021, 21:53
UNAUTHORISED DEBIT ORDER
I tried to contact TU several times to no avail. Money is debited frommy account and i didnt subscribe to anything. I am so frustrated as i cant even stop this debit order which i did not even authorised
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Transunion Credit Bureau's replyOfficial
30 Dec 2021, 08:53Good day, When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions, In the terms and conditions it states, ''You hereby agree that TransUnion will not be obliged to refund any payment made by you in this manner, nor shall you be entitled to reverse such payment, for any reason whatsoever, including your failure to pass TransUnion's verification processes. When you purchase an annual TransUnion Credit Report & Alerts product within 40 days of the expiration of the annual term, TransUnion will provide you with a written offer (in the form of email or sms) to continue accessing the product for a further annual term. Upon receipt of the written notification, you may opt to cancel this product. Should you not provide TransUnion with written acceptance for the further annual term within 30 day, TransUnion will continue your product on a monthly subscription. The monthly subscription will continue indefinitely until terminated by either party.'' Your written offer also known as your retention letter was sent to you on 2021/09/20 12:43:26 AM however you have not accepted or declined the written offer. We have now cancelled the product and you will not be debited any further. Thank you.
Transunion Credit Bureau's reply30 Dec 2021, 08:53
Official
Good day, When purchasing a product through our call center our agents advise each client that they will be receiving an email with their terms and conditions, In the terms and conditions it states, ''You hereby agree that TransUnion will not be obliged to refund any payment made by you in this manner, nor shall you be entitled to reverse such payment, for any reason whatsoever, including your failure to pass TransUnion's verification processes. When you purchase an annual TransUnion Credit Report & Alerts product within 40 days of the expiration of the annual term, TransUnion will provide you with a written offer (in the form of email or sms) to continue accessing the product for a further annual term. Upon receipt of the written notification, you may opt to cancel this product. Should you not provide TransUnion with written acceptance for the further annual term within 30 day, TransUnion will continue your product on a monthly subscription. The monthly subscription will continue indefinitely until terminated by either party.'' Your written offer also known as your retention letter was sent to you on 2021/09/20 12:43:26 AM however you have not accepted or declined the written offer. We have now cancelled the product and you will not be debited any further. Thank you.