Unable to refresh credit report and score for a week

<p>I purchased an annual subscription from Transunion, giving me access to pull my Transunion credit report and score on request. For the last week however, I have not been unable to obtain an up-to-date report. I've phoned the call center three times to report the issue, and was told my latest report would be emailed to me. I've received nothing. On my latest call I spoke to Charlene who also confirmed that she was unable to pull an updated report on her side. Instead of escalating my complaint or referring it to IT for investigation, she fobbed me off by telling me to try calling the Disputes department instead. How that would help is beyond me. I have paid for a service that I am not receiving. Get your act together Transunion and sort out your system issues.</p>