Unable to Access Paid TrueCredit Services and Unresolved Incorrect Marital Status

I am subscribed to TrueCredit on a monthly basis. However, I cannot access any of the benefits, including credit alerts, credit score, or credit report. Why am I paying for a service I cannot use?

I attempted to contact TransUnion through the support option on the website, but the system appears to be glitching and does not allow me to proceed.

In addition, I submitted a dispute regarding my marital status. I am not married, yet TransUnion has recorded me as married. The dispute summary states that the issue has been resolved, but this is incorrect. My profile still reflects that I am married.