TrueCredit subscription **** - Do not subscribe as you cannot unsubscribe!

I have signed up for Transunion TrueCredit report, which is a monthly subscription service. I did this to monitor my credit rating while clearing some disputes. I was done with this and wanted to cancel my subscription.

There is no subscription cancellation available on the website when you are logged in. When I phoned them I was given all kinds of lame excuses that they are busy with maintenance (an obvious lie).

They told me that I am unverified and that they could not help me until I send my ID and Prood of Address via email. I was never asked for this information before I tried to cancel my service... When I asked for a reference number for my query, I was told that they do not give reference numbers for this.

I asked to speak to a supervisor and received numerous excuses and lies why I could not speak to a supervisor. I requested that a supervisor call me back and I am still waiting for this to happen. I am 100% certain that this inability to cancel a subscription is done purposely to keep on collecting money from helpless consumers. Eventually I was given an email address that I could request cancellation of my subscription on.

I sent an email to *** to request cancellation of my subscription. I have not heard back from her yet. The worst is that I am pretty sure if I instruct my bank to stop payment they will blacklist me themselves on their own platform.

This organisation gives themselves out as a company who assists consumers. Nothing can be further from the truth. I would appreciate confirmation that my subscription has been cancelled. I would also appreciate it if they give customers the ability to cancel it themselvesdirectly on their website!