GS
Gerry S

1 reviews | Active since Aug 2009

01 Dec 2024, 23:17

Treated like a ******** because of this useless company

I was taking out a new cellular contract at iStore in Somerset Mall. After more than 2 hours of filling in forms, and everything was finalized, the sales person informed me that I could not take the laptop, as my ID had a problem on the Transunion website. The last 2 digits were wrong. They actually had my ID number issued in the 70s, not the new one issued in the 80s!! I was publicly embarrassed and ridiculed in front of other customers. I’ve never even heard of this company, and why do they have my information? Why are these idiot companies allowed so much power over us consumers? Seeing this company ratings on Hellopeter, isn’t it time some consumer body takes on these menace to humanity companies? Also I have 5 existing contracts, all taken out at this same iStore, and never before has it been a problem.

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Replies (1)
Transunion Credit Bureau
Transunion Credit Bureau's reply03 Dec 2024, 07:51
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback.