Transunion's pathetic customer service systems !!!

The communications setup that Transunion employs is pathetic!! A have been trying to resolve a very basic dispute since last year and every time I try to get in contact with this company the same thing happens. When you can get connected to their telephone line it gives you a bunch of basic options to choose from most of which end up with a automated response that does not help at all. When you choose options that are unrelated to your actual problem in order to be connected to a human being you are usually cut off or redirected. I then tried to use the online dispute system. The first time I logged the dispute the system seemed to be functional but to date I have received no response or action on my request. I tried to log the dispute again today and after 10 minutes of entering information and uploading documents I was met with a technical error and would have had to begin again. Companies like these must understand the impact their product has on peoples lives and as such should have efficient and reliable customer support systems in place!!