LL
Lucas L
1 reviews | Active since Mar 2022
26 Apr 2024, 15:01
TRANSUNION| | WORST CALL CENTRE & DOES NOT CARE ABOUT HELPING PEOPLE WITH THEIR CREDIT RATINGS
I have spent several hours trying to get hold of a live person at TransUnion. I have been with them for years and per accidently I tried to log in and used my wrong password a few times.. The system locked my account and said I must call in, when I called in I the call centre has only two options 1) personal 2) for businesses.. Then when you press 1) it send you link to your phone sms or whatsapp to create a chat session.. Then you speak to bot with stupid options that does not help you. It just goes on like this day and night.. I personally think that they do not want the public to talk to them or deal with them. The WORST company I have ever come accross.. probably worst that the State Owned Enterprises.
Helpful (0)
Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
26 Apr 2024, 15:18I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply26 Apr 2024, 15:18
Official
I have escalated your query and one of our agents will be contacting you with feedback.
LL
Lucas L's updateReviewer Update
26 Apr 2024, 15:26Thank you, I just need access to my account again please, I cannot understand why I have to fight and struggle to get access to my data.
LL
Lucas L's update26 Apr 2024, 15:26
Reviewer Update
Thank you, I just need access to my account again please, I cannot understand why I have to fight and struggle to get access to my data.
LL
Lucas L's updateReviewer Update
29 Apr 2024, 13:35Just to update from my side this issue has been resolved. Transunion were VERY fast in resolving this matter. Its a pity that it had to get to this and build on such frustration. I would really recommend a slighty more "human" approach to help people, the call in number has very limited options and if your querry falls out of the category section you go in a loop to try and find someone to help you.. Thanks transunion for the good service.
LL
Lucas L's update29 Apr 2024, 13:35
Reviewer Update
Just to update from my side this issue has been resolved. Transunion were VERY fast in resolving this matter. Its a pity that it had to get to this and build on such frustration. I would really recommend a slighty more "human" approach to help people, the call in number has very limited options and if your querry falls out of the category section you go in a loop to try and find someone to help you.. Thanks transunion for the good service.