Transunion - Unhelpfull unless they *****ing some one over

We all know Transunion doesnt reply because they could care less about whose lives they ***** up in South Africa, but my big question is how does a company survive when every one from the CEO to the helpdesk agents are so useless at their jobs ?

I have been fighting a dispute from March and the response is always the same. Our systems are down, Maybe the should admit that their brains are down. How does a company work when they are forever off line ? Are the so called staff just there to warm the chairs ?

And not even the NCR helps. they just refer you back to the this piece of **** company. Is there any help in South Africa or is it because you need to have the right skin colour to get some where in life now ?