GM
GK M

1 reviews | Active since Sept 2011

01 Jun 2025, 00:11

Transunion the worst credit bureau in South Africa.....

Seems like transunion is sending generic emails to consumers with wording such as "we received credible information from the creditor that the information on your credit profile is correct ect" then they don't clear incorrect information and or prescribed information. I struggled now for a few years trying to remove a prescribed account, I lodged a complaint with the Ombud as I am sick and tired with transunion. I have on my record a account which I supposedly opened on January 1st 1900. And a person contacts the credit provider who sends a letter confirming prescription but transunion insist that there are no prescription. The account have been prescribed for over 120 years but still it is on my profile...... Something needs to be done about transunion... Transunion a tip hire better staff or train your staff.

0
Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply02 Jun 2025, 11:56
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 

GM
GK M's update10 Jun 2025, 06:37
Reviewer Update
Till date no escalation, after my own investigation and to make a long story short the listing is indeed prescribed, I received a confirmation after my complaint to the Ombud now I am gunning for transunion sending letters screenshots to my mp to ask these questions to the minister and I turn it will find its way to the body responsible which will have to do something about transunion so far we are 122 people.........