Transunion "Technical Error"

I lodged a dispute on the 28 May 2019 for an account that reflected on my profile as in arrears which in reality was paid up in full 8 years ago (I have the paid up letter from the service provider) I received a letter via email from Transunion on the 3rd of June 2019 stating that my dispute has been resolved and my records have been updated accordingly.

However to date my records have not been update!!!

I called transunion on 12 July 2019 to inform them that my records have not been updated as stated on their letter to me. The consultant notified me that they have received a confirmation from the service provider that the account was paid up however there is a technical error on their system and my records on my profile was not updated. She informed me that she will escalate this matter and it will be resolved in 2 business days and I should call back on 16 July 2019 to confirm my records have been updated.

I called Transunion today (18 July 2019) only to be told that my records have still not been update and the matter will be escalated and I must call back in 2 days to confirm that my records have been updated.

Let me inform you Transunion that you are playing with peoples lives and livelihood and this sort of efficiency (or lack of) is not acceptable. A "technical error" on your system is not acceptable under any circumstances when you are in the line of business that you are in.

Whoever is handling matters that are "escalated" needs to call me and explain to me exactly why my issue has not been resolved.