GP
Greggory P
1 reviews | Active since Mar 2018
12 Mar 2025, 07:11
TransUnion taking your money and not providing a service
For the last few months I have been struggling to access my report which I paid for, for the whole year and been raising it with there support team that it keeps on giving me and error. I then decided that I will not renew my yearly subscription due to not receiving the service I paid for. This morning when I check the website al of a sudden it works. I then decided ok let me pay the yearly subscription so my data can update so I can see what's going on, right after I made payment it have me the same error as previously. I am able to see my score but can not access the the report on the site. As soon as I click on view report it give me an error 502 Either fix the problem or refund my money.
Helpful (0)
Replies (3)0
Replies (3)
Transunion Credit Bureau's replyOfficial
12 Mar 2025, 08:32Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply12 Mar 2025, 08:32
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
GP
Greggory P's updateReviewer Update
13 Mar 2025, 09:46Good day thank you an agent has called me however it still have the exact same problem. Hê logged in and was able to access my credit report (yes he will be able to see it as he works there and has direct access to there servers) and mailed it to me however this is not what I'm paying for. I'm paying to access my own report when ever I want to not to request my report and then be mailed to me. The agent told me that I need to clear my website cookies and cache which I did I even tried using someone else's computer to access my report same issue. According to cloudflare response my browsers, Cloudflare is working, my TransUnion.co.za host error.
GP
Greggory P's update13 Mar 2025, 09:46
Reviewer Update
Good day thank you an agent has called me however it still have the exact same problem. Hê logged in and was able to access my credit report (yes he will be able to see it as he works there and has direct access to there servers) and mailed it to me however this is not what I'm paying for. I'm paying to access my own report when ever I want to not to request my report and then be mailed to me. The agent told me that I need to clear my website cookies and cache which I did I even tried using someone else's computer to access my report same issue. According to cloudflare response my browsers, Cloudflare is working, my TransUnion.co.za host error.
Transunion Credit Bureau's replyOfficial
13 Mar 2025, 15:23Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply13 Mar 2025, 15:23
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.