Transunion stands with Credit provider regardless of Proof we sent

I disputed an account on the TransUnion website that appeared recently updated, despite being fully paid off in 2021. They responded, stating that the account cannot be removed. I followed up via email, providing proof of payment, but I have yet to receive a reply.

I then called to understand the issue further. The consultant informed me that the credit provider submitted evidence supporting the account's presence on my report. I was advised to contact the NCA if I had concerns. I requested that they send me the evidence the credit provider submitted so I could review it and include it with my proof when contacting the NCA. They assured me they would send it, but it has been over a week, and I still haven't received anything.

This approach is frustrating and fails to provide the support and resolution consumers like us deserve.