Transunion Should Stop Operating Period

I am really not happy with the service that I have received from Transunion. I sent the below email on the 24th of May requesting for my debt review status, African bank accounts and DMC accounts to be removed from my credit profile. I have sent all the necessary documents regarding this request, but to date nothing has been done. I have attached letters from the creditors confirming my request, but that has not helped either. I do not understand what the matter is.

I made 4 calls this morning and spoke to 4 different agents from transunion that have not assisted me in getting my matter resolved. I spoke to Zukiswa, who refused to give me her surname, but told me that she is the only Zukiswa in the disputes department. She told me that she will have to relog my dispute and I will have to wait another 20 working days after I have waited this long to get my issue resolved with no luck.

I also spoke to a lady whose name I could not hear even when I asked her to repeat her name. Now, she just simply listened to my complaint, probably read Zukiswa's notes on the system and then hung up on me without even saying anything to me.

I then made another call and spoke to Nhlanhla who told me the same story that Zukiswa told me, but tried to make me think that it was my fault that the matter was not resolved even though I provided Transunion with all the documents needed to have my profile updated. The lady didn't even attempt to understand my position or offer some kind of solution besides another 20 working days I would have to wait. When I asked Nhlanhla for her surname, she just hung up on me as well.

The last lady I spoke to is Megan McKay who admitted that Transunion or their system made an error that resulted in my profile not being updated. She advised me the same thing that the previous ladies I spoke to told me. She also told me that I would have to wait another 20 working days for my issue to be resolved. When I asked her to transfer me to her supervisor as I need to speak to someone who can resolve this matter quickly, she put the call on hold and then hung up on me.

I honestly feel that it is very unfair for Transunion to expect me to wait another 20 working days to have my profile cleared after I have waited over 60 working days. I have provided Transunion with all the documents that they have requested to update my credit profile. There has to be somebody within the company that can ensure that this matter is handled as quickly as possible

The lack of service from this company is shocking. I think they should just be stopped from operating in South Africa. They are affecting peoples' lives and that doesn't mean a thing to them.