Transunion service sucks!

I have been trying for weeks now to get a hold of Transunion to ask for assistance on how to get my credit score updated as I have paid off at east 5 of my debts shown on their profile in the past 3 months. Their website NEVER works when you try submit a query. You always get "Oops! Looks like something went wrong!" Heaven forbid you call the customer care line! You wait in the queue for at least 15 minutes which does not work that well when you're calling from a prepaid cell phone number. Do these people not realize that they are *****ing with your livelihood? Or is it like everything in this country lately: if they don't mind it doesn't matter. Maybe it's a racial thing? The should jack their service up and get with the program!