Transunion refuses to speak to customers

I just want to make sure that Transunion still exists. I tried to call them for 60 minutes and only a machine answers. I do not understand the options I have to select. I tried to phone another number and the ONLY PERSON who picked up the phone was a lady on switchboard telling me that she doesn't speak to customers and she doesn't know how to put me through TO A PERSON AND NOT A MACHINE! She continued saying that her job was just to answer calls and say "Hello, Switchboard speaking." She refused to put me through to any PERSON WITH WHO I COULD COMMUNICATE WITH OR ASK A QUESTION.