TRANSUNION PROCEDURE NON PROCEDURE AT ALL

My Name is Luke mukulu, i tried to login my transunion portal and mistakenly entered my password 3 times incorrectly and i was requested to phone the transunion helpdesk for assistance,after waiting for almost 10 minutes a gentleman by the name of NDUMISO picked up the phone,i explained what i need assistance with and my ID number was requested i gave my ID number and i was asked to verify the pin that was sent to me which i did,i was asked to confirm my cell number on which i have just received the pin,i did same,and now the issue came when i had to confirm my address which i did ,however the address i gave was not in their system,i tried reasonning with the guy for minutes telling him that the address i am giving him is the one on my credit report, but this guy could not assist,i the request for his superior a guy by the name of JAMIEL YESSELS picked up the phone after 5 minutes of waiting and we start the process from scratch...what upset me the most is after giving him all my former addresses,still he could not assist, i must now wait for at least 15 working days from the day of me sending them the proof of residence and copy of ID,this is really pathetic because i have paid transunion for the service i am asking for and it is not a free service,this is totally unprofessional and the JAMIEL guy has no sense of leadership or customer service.