Transunion Poor Service quality and wasting customer time !!!!!!!!!

Transunion has a very poor IVR , very poor cst service , call center agent drop calls after they pick up , for the past 2 days i am having issues with my account log in , they could only assist me in change the email address and once accessed i am still unable to update my number and address on file , the OTP still going to the old number , i called again few minutes ago and the CSA told me straight i cant help do that but some one will help you , i was on hold again for another 29 minutes , very poor response , i sent more than 3 support mails yesterday with my ID attached , no response , waiting time is like the DHA , Agent unable to assist you on First contact resolution ???, why are you in Business if you can't hire and train people to assist customer correctly and on time , instead of waiting people Airtime an time , holding the Phone to speak to no one or to get no help at all, you guys are really taking this country backward to the old Century ???/shame asking myself if Transunion is a Private or Public company ?????