Transunion only cares about their sales and not to resolve their customer queries

I purchased a report and score for R80.90 on the 26th of January 2021 which never pulled through or attached to my dashboard.I immediately phoned their Contact Centre on *** and selected all the relevant options as I wanted to speak to an Agent.I hold the line until I got tired and hanged up.I sent them an email with the proof of payment but got no feedback.

I tried contacting them again today with no luck,again no one answered.Then later in the afternoon today I received a call from Transunion and was happy as I thought my query will be resolved only to find that it was about sale and the lady I talked to didn't want to hear any of it when I tried to explain to her my situation and she referred me to the same number I've been trying to call without any luck.Even after I explained my story to her,she emphasized to me that her call was about sale not queries relating to mine.

Transunion only cares about their sales and not to resolved their customer issues