TM
Thulane M

1 reviews | Active since Jun 2012

17 Apr 2024, 13:58

Transunion not removing debt review.

Transunion keeps on declining my debt review dispute although I sent all the documents to show that I am no longer on debt review. All credit bureaus have cleared my name except Transunion. My debt counselor sent a clearance certificate on 23 November 2023 to date there is no action. Instead Transunion listed 23 November 2023 as the date I went on debt review. Please fix this issue as it is having an adverse effect on my life.

0
Replies (3)
Transunion Credit Bureau
Transunion Credit Bureau's reply17 Apr 2024, 14:16
Official
Hi there, thank you for contacting TransUnion South Africa, 

 I have escalated your query and one of our agents will be contacting you with feedback. 

TM
Thulane M's update21 Apr 2024, 11:36
Reviewer Update
Thank you Transunion, after my hellopeter complaint my issue was addressed within 24 hours. The Debt review was removed and a transunion consultant called me to explain why they did not remove it when I lodged a disputed.
Transunion Credit Bureau
Transunion Credit Bureau's reply22 Apr 2024, 08:26
Official
Thank you so much for sharing your experience with TransUnion on this platform! It's good to see that you received the assistance you needed.  Have a great day! Kind regards, TransUnion.