Transunion not keeping up with their promise to resolve issues ASAP.

On the 25th of November I logged a dispute with transunion because the ID number appearing on my credit report was not mine. I was given reference number TU*** and was informed that my issue will be resolved within 5 working days. Apparently the problem was that my credit profile was linked with someone else's credit profile. Up to this day almost after 10 working days mo feedback has been given. To think that I have a year subscription with them make me sick. How difficult is it to update my profile.