Transunion is taking my money, and not answering any communication

I signed up for my free Credit Report and Score on the 29th of May 2021.

4 Days ago, we signed in again, and according to Transunion, the info on my profile is outdated, so we paid the R80.70 so that I could get a once off refreshed/up to date Credit Report and Score - but after paying that amount, no updates have appeared on my profile, I cannot download the Credit Report, I didn't receive it via email. I have sent messages to Transunion with no reply, I have phoned multiple times, and there are no options available to speak to a consultant.

So I have paid money to receive an updated Scoring and Credit Report, which now has not happened, and Transunion are nowhere to be found to sort this out, as according to the Banks, I am still showing under Debt Review, which I haven't been since last year May already - so this system has cost me credibility due to not updating.