Transunion is incapable of resolving disputes in their stipulated time!

Unresolved case opened 17 December 2020

This was your reply to my last listed complaint: Transunion Credit Bureau's reply: 20 Jan 2021, 08:11

Good day, this matter has been escalated

I have no idea what you mean by 'escalated' because NOTHING has progressed. Your 20 working days to resolve this matter is now 13 working days overdue. How is this acceptable ? What about my rights ?