Transunion is holding me hostage

I am utterly disgusted and disappointed by Transunion as they are failing to update my information on my profile.

I have opened a dispute on my African Bank account and sent a paid up letter and all the documents they requested. The 21 days have passed yet nothing has been done with that account.

Every time I speak to their consultants they keep on saying they are escalating that query. Then they say i need to contact African Bank so that they can intruct them to update the balance appearing on my profile.

I then contacted African Bank and they said there is nothing they can do as their system shows a zero balance and since they account was sold to the 3rd party i need to contact they third party.

I contacted the 3rd Party Norman Bisset and Associate and they say they have sent paid up letters from the time the account was settled and there is nothing they can do on their side.

I really don't know what needs to happen now as I am not getting any answers I need.

How is it that of the 3 parties involved in this account none of them is able to give a clear direction and an answer.

Clearly someone is not doing their job and is disgusting because now I am unable to do the things I need to do because of this account.