TransUnion is failing to update my ITC profile timeously

on the 02/10/2019 i was cleared from Octogen debt review who sent me a clearance certificate that was not certified i immediately sent it and all the paid up letters to TransUnion they requested i have the document certified and mail it back and so i did. 2. i called back to request that they must update my account and they told me that they having mailbox issues. 3. I called back again and they told me my Woolworths account displayed a different account number on the paid up letter than what they have on the system. I asked them what i should do or will they follow up with WFS which i did and still up to now I've had not assistance and my matter has not been resolved. this morning I received an email from Woolworths Financial Services confirming both accounts to be mine and that they were paid up but still 2x the agents named Nompumelelo advised that they cannot assist as this is confirmation but not an instruction to close this account. WFS clearly confirms both account numbers to be mine and in closed status but still TransUnion replies to me when i called them that they need an instruction. i am merely a consumer and i have a right to receive a service.