Transunion Incorrect Debt Review Flag!

I was issued with a clearance certificate by my debt counsellor on 28/06/2019. This was shared with all the credit bureau's including Transunion. I called Transunion to find out the status of removing the debt review flag from my ITC report and the consultant who took my call had zero understanding and said the clearance certificate needs to come from my debt counsellor even after I told her that my debt counsellor did send it through. She then said she's going to check my record and when she checked, all she could tell me was that the debt review flag had not been removed as yet... something I already know because I pay Transunion every month for access to my report. I am really annoyed that nobody from Transunion has called or emailed to update me on where they are with this process and when I try to submit a dispute via the website, I am continuously receiving an error message. It is very frustrating having to work with a company like this especially when nobody can give me an update on where I am in the process after putting in so much effort to get my debt cleared.