TRANSUNION *********** LAZY STAFF

I had a woolworths account that I was blacklisted on ITC for after I lost my job and defaulted I then found a job and settled my account in November 2018 and sent the paid up letter as well as proof of payment to Compuscan as well as Transunion to update my status with woolworths its been a year of me thinking they updated it only to find that they didnt after trying to get finance for a car more than twice and being declined I tried calling them and their consultants keep asking my questions which they asked in a tricky way one was when I cancelled my car insurance my question was how am i suppose to remeber that and the manager refused to talk to me on those grounds I personally wanted to go to their offices with my ID but they dont have a branch in Cape Town I am beyond dissapointed as this whole debacle was not dealt with in a good way