Transunion has the worst customer service- lazy agents

****ty service all around

I was under debt review and about 2 years ago I paid all my accounts my debt counsellor sent all clearance certificate and paid up letters to the transunion in April 2024 already to have the debt review status cleared

I then checked up in June and noted that my status was not updated yet I then made contact with my debt counsellor and they advised that they cleared everything already and sent all documents through to experian and transunion again

I then checked again in October only to note that it was not cleared at all I then made contact with experian who then updated my status within the same day as they could see that all documents were sent through

I then emailed transunion end of October again and received absolutely no response until 4 days ago Mafa from transunion sent an email stating that they are in contact with my debt counsellor who then sent them the exact same documents plus the screenshot showing the f2 status that my name was cleared on their end

Mafa then told me that it was escalated but up until today I received no response

They simply ignore your emails, and this is causing so much issues for me as I am unable to get employment because of this

I have also asked for my details to be updated but no response received