Transunion ********** debits

For a company that is supposed to be taking care of the consumers needs, they have poor systems that are set to automatically deduct money from customer's bank account without consent.

In January 2019 alone, I have seen 3x unauthorised online transactions of the same amount on my bank account. When I contacted them, they told me there might have been a glitch on their side and they would refund me with 48hours. This never happened. My bank can't reverse this because Transunion have already banked the funds.

Their automatic phone lines don't have options for general queries and one can't even get through to a consultant.

They have charged me for a report I never requested and still my online profile with them did not even release the said report.

How is this different from the ********** transactions that happen on bank accounts monthly?