Transunion - Feedback / Response

I'm struggling for days now to have my ITC profile updated with accounts which was paid up.I had a RCS account which was paid up and closed +- 4 years ago and still its showing on my profile.(Should it not be removed from your report once paid up and closed in 24 months)Also I had African bank loans which was also paid up and its not updated.The only email I receive from Transunion is to tell me that I sent an email to the incorrect email address, but the email address used is the customer service email address they have on their mail.Or I need to send my ID number, once I respond with my ID number then again I receive an email that it was sent to the wrong email address?So now how do I go about getting this problem solved.Once you not paying an account its quick to update, but when you actually paid up your accounts and want your profile to look good, then you struggle for days to have this solved.The service from Transunion is not good at all.