TD
Thamsanqa D

1 reviews | Active since May 2013

14 Oct 2022, 10:28

TransUnion fails to correct my Account and keeps instating a paid up debt with no update on it

The worse Experience ever. March 2022 i paid up one debt called DCM909 however seven months later after disputing the debt and asking Transunion to close the account on ITC ( logged the dispute more than 3 times had to wait 20 working days each time i logged it ) nothing has been done. i kept calling and asked for help but nothing has been done. yesterday i called spoke to a lady called Angelina and she was looking for her team leader called precious but precious was no where to be found .

All i need is the debt to be closed ( this must show in my report ) so that i can move on with life , 7 Moths later the debt is still there showing .Even today ill try calling . I have emailed all documents , paid up documents but they on reinstating the debt and tell me there is a system error , but life is on hold for 7 months all for the name of system error

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Replies (2)
Transunion Credit Bureau
Transunion Credit Bureau's reply14 Oct 2022, 12:14
Official
We have escalated your query and one of our agents will be contacting you with feedback. 

Kind regards! 
TD
Thamsanqa D's update14 Oct 2022, 15:22
Reviewer Update
Good day

Thank you, Sibusiso Nkonke contacted me an hour ago to give me an update, however what i see now on my profile is that my account shows as if it was paid September while my documents and paid up letter clearly states that the account was paid in march so from April i should see that the account was closed then. please update accordingly and back date it to March or April 2022.