Transunion failing to clear a paid judgement

I have a judgement under my name which was paid in 2019 and settled. Transunion want us to load the judgements on their website knowing very well that it is impossible to do so. It’s been months of me trying I sent emails with my ID proof of adress and a letter stating that my judgement was clear they direct me to the website and when I load on the website it says my copies don’t match with their records. I feel this is just a trap of them refusing to clear my name. Why can’t they allow us to email our proof if the website is giving us problems why do they always direct us there???? I am so disgusted because I cannot get any credit because of them.