Transunion Credit Bureau Not Updating Credit Profile Despite Paid-Up Letter

I submitted a Paid-Up Letter for my Capitec Access Facility account ***) to Transunion Credit Bureau over 20 working days ago to update their records. I have also logged a dispute for the prescribed debt for my Blink Finance account (581362_1) and submitted the prescription letter. Despite following the correct dispute process and providing the necessary documents, I’ve received no feedback, and my credit profile remains unchanged.

This delay is negatively impacting my credit score, and I urgently request Transunion finalise the update and confirm once it has been done.

If this matter is not resolved swiftly, I will be left with no choice but to escalate the issue to the National Credit Regulator (NCR) and Ombudsman for Banking Services for further intervention.