KK
Kim K
1 reviews | Active since Feb 2011
28 Apr 2020, 11:57
Transunion Credit Bureau #brandfail #badservice #zeroservice
My experience with Transunion has been poor to say the least, I have been flagging with them since January 2020 this year that there are incorrect listings on their report, have supp**** settlement letters, proof of residence, I even tried to sort this out on their online portal, and tried to get my login details from them - 4 weeks later still nothing, however the disputes raised with them, are showing up on my credit profile and affecting me negatively - but they haven't stuck to their 5 day turn around time, and keep asking me to supply the same paperwork over and over again.
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Replies (5)KK
Kim K's updateReviewer Update
05 May 2020, 08:56Zero response from these people, as they change the rules as they go along. Just got told - after I had to phone more than once, that they are disregarding the disputes lodged in Jan, and again in April, and that they won't accept my paid up letters with my proof of payment, and that I am forced to wait 20 working days to get any joy! No matter how many times you through the consumer credit act in my face - you are not working to satisfy the consumer. Why is it that companies can very quickly list you, but then not bother to remove the listings - and the consumer is left fixing a mess they didn't start in the first place!!!!!!!
KK
Kim K's update05 May 2020, 08:56
Reviewer Update
Zero response from these people, as they change the rules as they go along. Just got told - after I had to phone more than once, that they are disregarding the disputes lodged in Jan, and again in April, and that they won't accept my paid up letters with my proof of payment, and that I am forced to wait 20 working days to get any joy! No matter how many times you through the consumer credit act in my face - you are not working to satisfy the consumer. Why is it that companies can very quickly list you, but then not bother to remove the listings - and the consumer is left fixing a mess they didn't start in the first place!!!!!!!
Transunion Credit Bureau's replyOfficial
05 May 2020, 14:16Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
Transunion Credit Bureau's reply05 May 2020, 14:16
Official
Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
KK
Kim K's updateReviewer Update
05 May 2020, 14:36Hi, no email has been received, I personally had to contact Cash Converters to update the ITC system - of which I am still awaiting confirmation!!!
KK
Kim K's update05 May 2020, 14:36
Reviewer Update
Hi, no email has been received, I personally had to contact Cash Converters to update the ITC system - of which I am still awaiting confirmation!!!
KK
Kim K's updateReviewer Update
05 May 2020, 18:27Still no email from you..... I do however have proof from Cash Converters that you were supp**** the necessary documentation to confirm what I advised, that the debt was settled in March 2019. Please update my credit record accordingly, and supply a final credit report by no later than 06/05/2020, I am not waiting 20 working days, as this dispute lodged with your company has been going on since January 2020.
KK
Kim K's update05 May 2020, 18:27
Reviewer Update
Still no email from you..... I do however have proof from Cash Converters that you were supp**** the necessary documentation to confirm what I advised, that the debt was settled in March 2019. Please update my credit record accordingly, and supply a final credit report by no later than 06/05/2020, I am not waiting 20 working days, as this dispute lodged with your company has been going on since January 2020.
KK
Kim K's updateReviewer Update
07 May 2020, 12:31Still no email, and I am aware that you have received positive confirmation from Cash Converters to state that the debts were settled last year already. Please advise how much longer you plan on taking sorting this out on my credit profile???
KK
Kim K's update07 May 2020, 12:31
Reviewer Update
Still no email, and I am aware that you have received positive confirmation from Cash Converters to state that the debts were settled last year already. Please advise how much longer you plan on taking sorting this out on my credit profile???