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Sylvester H
1 reviews | Active since Jul 2014
24 Jul 2020, 07:03
Transunion Credit Bad Service
I am busy to clear my Credit Record and need access to their App in order to see what, where and how I'll be approaching the next step. Since January I have been sending my documents as per their requirement to rectify my account access but to no response
Helpful (0)
Replies (5)0
Replies (5)
Transunion Credit Bureau's replyOfficial
24 Jul 2020, 09:26Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
Transunion Credit Bureau's reply24 Jul 2020, 09:26
Official
Good day, we have sent you an email to assist you with your query, looking forward to your reply. Thanks, TransUnion
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Sylvester H's updateReviewer Update
28 Jul 2020, 15:27Thank you for you reply but I am still not happy with the service you are rendering as I still don't have access to either your app or the WhatsApp. As per my telephonic conversation with Muriel she said that I won't have a problem from Credit Bureaus my account is fine
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Sylvester H's update28 Jul 2020, 15:27
Reviewer Update
Thank you for you reply but I am still not happy with the service you are rendering as I still don't have access to either your app or the WhatsApp. As per my telephonic conversation with Muriel she said that I won't have a problem from Credit Bureaus my account is fine
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Sylvester H's updateReviewer Update
04 Aug 2020, 16:34On Friday I phoned in and spoke to Neo with whom I was unhappy and escalated the problem to Jamiel the supervising manager +***. I explained to him that I have been trying to access the app for months and has been shown from pillar to post. I cannot phone Everytime and suggested that this is the reason why it's better to send email but they don't respond to any mails. All of the credit bureaus response time is pathetic and their service worse. After days querying the simplest thing to take off things reflecting on my Credit Report and giving me access to the App they fail me
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Sylvester H's update04 Aug 2020, 16:34
Reviewer Update
On Friday I phoned in and spoke to Neo with whom I was unhappy and escalated the problem to Jamiel the supervising manager +***. I explained to him that I have been trying to access the app for months and has been shown from pillar to post. I cannot phone Everytime and suggested that this is the reason why it's better to send email but they don't respond to any mails. All of the credit bureaus response time is pathetic and their service worse. After days querying the simplest thing to take off things reflecting on my Credit Report and giving me access to the App they fail me
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Sylvester H's updateReviewer Update
13 Aug 2020, 15:17TransUnion has the worst service and communication. Two Fridays back Jameel promised me that one of his consu
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Sylvester H's update13 Aug 2020, 15:17
Reviewer Update
TransUnion has the worst service and communication. Two Fridays back Jameel promised me that one of his consu
SH
Sylvester H's updateReviewer Update
13 Aug 2020, 15:21Consultants will get back to me by 5pm I am still waiting for access to the app. After lots of emails and ticket numbers they still use a delaying tactic. @transunion_sa your service suck
SH
Sylvester H's update13 Aug 2020, 15:21
Reviewer Update
Consultants will get back to me by 5pm I am still waiting for access to the app. After lots of emails and ticket numbers they still use a delaying tactic. @transunion_sa your service suck