Transunion cannot unlock my profile
I have been trying for a few weeks to unlock my profile with Transunion. I accidentally put an incorrect password. I have gotten the reset link which doesn't work on my phone or laptop and now am stuck. Call centre will take 5 working date to help. I need this urgently resolved, details in the review i have always had my documents readily available, Experian credit bureau does this so seamlessly who does Transunion have such issues.
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Transunion Credit Bureau's replyOfficial
06 Sept 2022, 11:24Hi there, thank you for contacting TransUnion South Africa,
Please be advised, your online TransUnion profile is incomplete and needs to be updated
In order to have your contact details updated, password reset and your Free Credit Report sent, we do require your verification documents.
Kindly forward us a clear copy of your ID, your personal email address, personal cell number, and Proof of Residence (not older than 3 months & PDF Format) to ***
Kind regards!
-Neo, @TransUnionSA | South Africa
Transunion Credit Bureau's reply06 Sept 2022, 11:24
Official
Hi there, thank you for contacting TransUnion South Africa,
Please be advised, your online TransUnion profile is incomplete and needs to be updated
In order to have your contact details updated, password reset and your Free Credit Report sent, we do require your verification documents.
Kindly forward us a clear copy of your ID, your personal email address, personal cell number, and Proof of Residence (not older than 3 months & PDF Format) to ***
Kind regards!
-Neo, @TransUnionSA | South Africa