transunion can help faster if need be!!!

i had a finchoice account which was paid up on the 20/08/2020 and letter recieved, i spoke to fatima at finchoice legal who advised that they have sent the paid up letter to transunion to update , this was on the 23/09/2020, this finchoice account is still not off my name and i need this to be sorted out asap as im apply for a homeloan and they picking i still on finchoice....please i need assistance for this to be removed of my ITC.