NP
Naydene P
1 reviews | Active since Apr 2021
28 Mar 2022, 16:18
Transunion bad customer service
I sent an email to Transunion on the 15th of March 2022 to advise that my contact number changed. No help. I called but the holding times are rediculious and when you do reach an agent by luck they pretend to transfer you to another dept. I'm logged out of my Transunion account and to make things worse they had a cyber attack and my information was divulged. I cannot access my account because the number I registered with has changed. I used my previous work email so cannot receive a new password. I'm messed up all round. It seems that Transunion wnt help me.
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Replies (2)
Transunion Credit Bureau's replyOfficial
29 Mar 2022, 09:16Good day, please clear your browser history before logging in, We have sent you a password reset to access your profile, please check the sms’s on your cellphone
Transunion Credit Bureau's reply29 Mar 2022, 09:16
Official
Good day, please clear your browser history before logging in, We have sent you a password reset to access your profile, please check the sms’s on your cellphone
NP
Naydene P's updateReviewer Update
30 Mar 2022, 12:11Transunion is not user friendly really. I atleast changed my number and logged in. I wanted to log a dispute just to find out that I can only log a dispute telephonically. I ran out of airtime because phone calls are expensive. How can telephone be the only way whereby most other credit platforms like Experian, XLs, Vericred, Compuscan etc. Have online dispute playforms that allow the user to upload documents etc. Why can't Transunion move with the times and become more user friendly because really I dnt have all this airtime. The chat service is more useless, that service just tell you to call the call centre so why do they have it, it's absolutely useless to have a service that can only direct you to the call centre. Stupid really. I have data but clearly with Transunion u need alot of airtime which is so unfair.
NP
Naydene P's update30 Mar 2022, 12:11
Reviewer Update
Transunion is not user friendly really. I atleast changed my number and logged in. I wanted to log a dispute just to find out that I can only log a dispute telephonically. I ran out of airtime because phone calls are expensive. How can telephone be the only way whereby most other credit platforms like Experian, XLs, Vericred, Compuscan etc. Have online dispute playforms that allow the user to upload documents etc. Why can't Transunion move with the times and become more user friendly because really I dnt have all this airtime. The chat service is more useless, that service just tell you to call the call centre so why do they have it, it's absolutely useless to have a service that can only direct you to the call centre. Stupid really. I have data but clearly with Transunion u need alot of airtime which is so unfair.