1 reviews | Active since Dec 2019
Trans Union SUCKS.....STILL !!!!!!!!!!!
Well Well Well....here I am AGAIN. Refer to my last review on this ****ty company to understand my frustration now!! It has now been over 2 weeks since Cell C sent the relevant documentation to these useless %^&$#@, so that my credit report could be updated. Last week,Monday, out of desperation, I called TU and got them to issue an urgent escalation,(with a reference number ) which I was told would take 48hrs to be actioned, and my problem would be a thing of the past.....FAT JOKE!!! During this mess, I also received a message from TU saying that an email had been sent so I could inform them of the exact problem and someone would pay attention to my case. To this day I have not received the email. Wonderful service TU, and the frightening thing is......these uncaring, heartless,unsympathetic,blase,cold and unconcerned "service teams" , know that there is nothing we can do about it. Take your Wait and See attitude and shove it as far up yourselves as possible. What a pity that this is the type of company that we have to put up with. Once again....YOU SUCK !!!
Please note that we have received your request.
- Thank you for getting in touch with TransUnion about your query.
- Please ensure that you have attached a copy of your ID and Proof of Residence (no older than 3 months) which is in your name, to your request.
- Please ensure that all documents are attached to 1 email and not sent separately
- Please note that we have a 15 working day turn around time.
- If you are sending account payment updates or paid up letters regarding current / existing TransUnion references logged, These queries will not be serviced by this or any other mailbox.
- To register any new payment profile or account disputes and/or queries, please call the contact centre on ***for assistance alternatively you can visit our website - www.transunion.co.za.
- Should you wish to follow up on your query you can provide us with your following Ticket number:
- ***
So.....after weeks of *********** non assistance, their turnaround time is ANOTHER 3 WEEKS....to read an email!!!! And get it sorted!!!! So, if i am extremely lucky....this whole process (none of which is my fault) is going to have taken almost 3 months !!!!!!!!!!!!!!!!
How difficult is it to read the instruction sent to TU by Cell C (weeks ago) and ENTER / UPDATE my credit record??? WHAAAAT !!!!! No wonder the rest of the world thinks SA is a huge JOKE.....They are absolutely correct. And its because of companies like Trans Union that we get labelled as a no hope country....
***....its like being tied up around a tree during a thunderstorm...
Please note that we have received your request.
- Thank you for getting in touch with TransUnion about your query.
- Please ensure that you have attached a copy of your ID and Proof of Residence (no older than 3 months) which is in your name, to your request.
- Please ensure that all documents are attached to 1 email and not sent separately
- Please note that we have a 15 working day turn around time.
- If you are sending account payment updates or paid up letters regarding current / existing TransUnion references logged, These queries will not be serviced by this or any other mailbox.
- To register any new payment profile or account disputes and/or queries, please call the contact centre on ***for assistance alternatively you can visit our website - www.transunion.co.za.
- Should you wish to follow up on your query you can provide us with your following Ticket number:
- ***
So.....after weeks of *********** non assistance, their turnaround time is ANOTHER 3 WEEKS....to read an email!!!! And get it sorted!!!! So, if i am extremely lucky....this whole process (none of which is my fault) is going to have taken almost 3 months !!!!!!!!!!!!!!!!
How difficult is it to read the instruction sent to TU by Cell C (weeks ago) and ENTER / UPDATE my credit record??? WHAAAAT !!!!! No wonder the rest of the world thinks SA is a huge JOKE.....They are absolutely correct. And its because of companies like Trans Union that we get labelled as a no hope country....
***....its like being tied up around a tree during a thunderstorm...