Trans union says in 2023 i opted to join their R499 subscription and today am calling them, cause my profile its blocked

Trans union says in 2023 i opted to join their R499 subscription and today am calling them, cause my profile its blocked. Wanting to view my credit report but they cant help me with a credit report cause am not paying the subscription. I wont shame debit for wat i dont need it i just wantd to see my report but seems i have to pay 1st i rather stay with it tjen.