Trans Union horrific service

I called Trans Union about 2 months ago for a credit report, as I was notified by my bank that I am listed with someone.

On the phone a clerk at Trans Union notified me that my online account had been suspended due to personal account details needing to be updated and that I must send a copy of my ID document, proof of residence.

I sent the corresponding docs on the 2nd August 2018.

I received an automated response saying my email will be attended to with in 15 working days.

On the 7th September, I called in wanting to get my credit report once again , and again I was told to send those documents. I provided them with my ticket number : ********** ********** 61

And the woman there advised that she was escalating the problem and I would need to wait another 7 days and that I must call back in 7 days to check if my details have been updated and my account no longer suspended.

So today I called in again 18/09/2018, and once again I was told to send my ID and proof of residence, I told the clerk I had already done all of this on the 02/08/2018 and gave him my ticket number.

I also mentioned that I had already tried to escalate this problem on the 7/09/2018, he informed me no action was made to previously escalate my query and he will be escalating it now for me.

I am absolutely disgusted in Trans Unions service. They are very quick to assist in adding someone onto their listing but cannot accommodate you when you would like to find out why and who you are listed with.

If my case does not get resolved within this week I will be going to the Ombudsman with this as its effecting my financials, and if I am listed with who Im sure it is, I will be reporting that company too as I settled that account in the beginning of this year already.

Honestly this is ridiculous!!!