SD
Suraj D
1 reviews | Active since May 2018
28 May 2024, 07:42
Trannsunion Admin efficiencies affecting my credit score
Extremely frustrated with the service. Seems it takes forever to update the system. I paid my one temp loan almost 2 months ago. I've been logging calls, contacting the call centre etc. Wasted so much airtime and still, the issue is not resolved and all these inefficiencies are impacting on my credit score. I even pay the monthly subscription with Transunion. I'm seriously thinking of canceling. Who do I hold accountable?
Helpful (0)
Replies (7)0
Replies (7)
Transunion Credit Bureau's replyOfficial
28 May 2024, 08:14Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply28 May 2024, 08:14
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
SD
Suraj D's updateReviewer Update
28 May 2024, 09:55Again it seems my account has not been updated.
How do you manage to update an account I paid off this week but fail to update an account that wa taken and paid off in March? My credit score is now even lower.
This type of service is terrible
How do you manage to update an account I paid off this week but fail to update an account that wa taken and paid off in March? My credit score is now even lower.
This type of service is terrible
SD
Suraj D's update28 May 2024, 09:55
Reviewer Update
Again it seems my account has not been updated.
How do you manage to update an account I paid off this week but fail to update an account that wa taken and paid off in March? My credit score is now even lower.
This type of service is terrible
How do you manage to update an account I paid off this week but fail to update an account that wa taken and paid off in March? My credit score is now even lower.
This type of service is terrible
SD
Suraj D's updateReviewer Update
28 May 2024, 13:22Looking at my credit profile it seems you have duplicated one of me accounts and this reduced my credit profile even further. Please advise!!
SD
Suraj D's update28 May 2024, 13:22
Reviewer Update
Looking at my credit profile it seems you have duplicated one of me accounts and this reduced my credit profile even further. Please advise!!
SD
Suraj D's updateReviewer Update
28 May 2024, 13:31I have 2 requirements
Please remove the duplicate account that you added in error
Please update your records I have no outstanding temp loan with FNB. You updated a temp loan I paid off this month but did not update one I paid off in March.
Please remove the duplicate account that you added in error
Please update your records I have no outstanding temp loan with FNB. You updated a temp loan I paid off this month but did not update one I paid off in March.
SD
Suraj D's update28 May 2024, 13:31
Reviewer Update
I have 2 requirements
Please remove the duplicate account that you added in error
Please update your records I have no outstanding temp loan with FNB. You updated a temp loan I paid off this month but did not update one I paid off in March.
Please remove the duplicate account that you added in error
Please update your records I have no outstanding temp loan with FNB. You updated a temp loan I paid off this month but did not update one I paid off in March.
SD
Suraj D's updateReviewer Update
30 May 2024, 09:20Good day
As per my last telecom with transunion it was stated that no open account was visible on my credit report for FNB. We agreed to wait for the system to refresh. It has been 2 days already and it seems my report has still not updated
Surely I cannot wait another 3 weeks for this to be resolved when I already logged this query previously and Transunion failed to resolve. This account was paid more than 2 months ago and already disputed. FNB advised they notified you guys more than over 6 weeks ago.
Transunion has failed to update and thereafter failed to resolve the dispute
Please advise is this us unacceptable
As per my last telecom with transunion it was stated that no open account was visible on my credit report for FNB. We agreed to wait for the system to refresh. It has been 2 days already and it seems my report has still not updated
Surely I cannot wait another 3 weeks for this to be resolved when I already logged this query previously and Transunion failed to resolve. This account was paid more than 2 months ago and already disputed. FNB advised they notified you guys more than over 6 weeks ago.
Transunion has failed to update and thereafter failed to resolve the dispute
Please advise is this us unacceptable
SD
Suraj D's update30 May 2024, 09:20
Reviewer Update
Good day
As per my last telecom with transunion it was stated that no open account was visible on my credit report for FNB. We agreed to wait for the system to refresh. It has been 2 days already and it seems my report has still not updated
Surely I cannot wait another 3 weeks for this to be resolved when I already logged this query previously and Transunion failed to resolve. This account was paid more than 2 months ago and already disputed. FNB advised they notified you guys more than over 6 weeks ago.
Transunion has failed to update and thereafter failed to resolve the dispute
Please advise is this us unacceptable
As per my last telecom with transunion it was stated that no open account was visible on my credit report for FNB. We agreed to wait for the system to refresh. It has been 2 days already and it seems my report has still not updated
Surely I cannot wait another 3 weeks for this to be resolved when I already logged this query previously and Transunion failed to resolve. This account was paid more than 2 months ago and already disputed. FNB advised they notified you guys more than over 6 weeks ago.
Transunion has failed to update and thereafter failed to resolve the dispute
Please advise is this us unacceptable
Transunion Credit Bureau's replyOfficial
30 May 2024, 12:27Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
Transunion Credit Bureau's reply30 May 2024, 12:27
Official
Hi there, thank you for contacting TransUnion South Africa,
I have escalated your query and one of our agents will be contacting you with feedback.
SD
Suraj D's updateReviewer Update
30 May 2024, 15:13Received a call now.
Was advised that on your side the account in question is closed.
Your reports agent confirmed my subscription is received and active.
I received updated report and query is still not resolved!!!!!
Was advised that on your side the account in question is closed.
Your reports agent confirmed my subscription is received and active.
I received updated report and query is still not resolved!!!!!
SD
Suraj D's update30 May 2024, 15:13
Reviewer Update
Received a call now.
Was advised that on your side the account in question is closed.
Your reports agent confirmed my subscription is received and active.
I received updated report and query is still not resolved!!!!!
Was advised that on your side the account in question is closed.
Your reports agent confirmed my subscription is received and active.
I received updated report and query is still not resolved!!!!!