TOTALLY USELESS!!

I have phoned 6 times in the past two days and every single time I was put on hold for WELL OVER 20 MINUTES AT A TIME. Once getting through a call agent keeps you on the phone for a further 15 minutes, only to put you to the next call agent to start again from the beginning. They send you a password reset - with a new password, that does not work and your profile is blocked AGAIN - ONLY TO START THE PROCESS ALL OVER AGAIN. I have not accomplished a thing in 2 days! Most useless company I have ever tried to contact!!!!