To hell with the person who needs his credit records amended!

I tried phoning Trans union several times to find out, whether my credit record was amended. Spent lots of money on airtime over 2 days and each time, the answer I get was that my details was not verified. I saw the emails sent to Transunion, with everything they wanted, proof of address, ID, copy of court order etc, but still, no luck. I then sent them all the details from my computer. still no luck. On the side of their website, there is an interactive chat page, which I used to send them a message to see if that can work, and the immediate response is ""Thank you for contacting Trans Union. Have a wonderful day. Goodbuy." no assistance whatsoever. It seems as if consumers are thrown to the wolves with this shameful company. No integrity, no customer service. Why are they even allowed to operate as a credit bureau in South Africa? I registerd on the website, got email confirming my registration. Tried logging in this morning................they do not allow me to log in and say the information and login details I use is not recognised by them.....impossible because I only use 2 different login details for anything I do and I make a note of which one I use wherever. They should be ashamed of themselves as a company. They do not provide any customer service.