Ticket number 333193

I'm a Transunion customer and on the 14th of September 2020 i spoke to Obakeng to change my subscription from being billed on a monthly basis to be billed a yearly subscription, the debit order went through but on the 25th, today i called them because i forgot my username and password and to my surprise apparently the physical address is incorrect, she said i should send a copy of my ID and proof of residence which i did and received a ticket number 333193 all i wanted to do was view my credit report or for them to email and it me but they could because my house number is incorrect, the first call Centre agent said my house number is incorrect then Obakeng said the street name is incorrect which one is it, yes i was upset and i swore at one of the agent but im frustrated, i have paid for a service that i cant even use that is not fair, Transunion was quick to debit my account but they are unable to provide me with a service, by looking at your profile you can see that the reason i registered was to protect myself because i was a victim of identity Theft but I'm not even receiving any joy from Transunion one of the gentleman i spoke to today even told me i can do what i want to show that your company doesn't care about their client, it all nice and good when Transunion debit my account but when they are supposed to provide a service then things go sour,