Ticket # 379151 Pathetic Service at TransUnion

Im quite annoyed with TransUnion. My profile got blocked because there were took many attempts on it. I called their offices on the 4.11.2020, The guys eho helped me to;d me to send the Proof of Address and ID and then call back after 5 days to follow up. I did that and called again on the 10.11.2020, The lady who answered asked me for a ticket number, I informed her that I did have it. She asked me to resend the documents again and wait for ticket number which I will then use to call after 5 working days. Today 19.11.2020 after 7 working days , I called again- Some Ricardo guys says that I should have called immediately after receiving the ticket number and not wait for 5 working days. He says that they received the documents but have not updated my profile and he is escalating- What the Hell!! 3 Consultants with different stories . He promises to call me, I know that he is lying based on my experience with them honestly. I'm highly annoyed- why set timelines if you cant stick to them. He is not even apologizing but blaming me!