They refuse to update my credit record

<p>Good day</p> <p>I app**** for vehicle finance and I was declined due to affordability because I was said to be paying an amount of R3260.00 to Avon of which that was incorrect. I contacted Avon and they give me a letter confirming that the account was paid in full and it was closed. I then contacted transunion which then said they have already gave me my free annual credit report so now I have to pay them an amount of R319.00 so that they can be able to assist me. I was dealing with Mr Masi Sizani transunion consultant who also confirmed that after paying that money credit report will be updated within 7 working days. Last week Tuesday, 15 November 2016 that 7 days should have lapsed I called them becaused they have promised to send me an sms as soon as it was updated but it should be within that 7 days. The consultant send me the same report with no changes, i escaleted the matter to the supervisor Maahierah Slamdien wher I was promised the matter will be sorted with immediate effect. On Friday, 18 November 2016 i received an email form Siphiwe Shabangu confirming that my credit report has been updated and I can request the updated one from them. When i called and check this morning my report was still not updated mind you I have told them that the special for that vehicle will end on the 30th of November 2016. They are now telling me that I should log a dispute because it was Avon who was supposed o have contacted them not me and that will take 21 days. So can you please deal with this company on my behalf I am so desparate.</p> <p>Lindiwe Gugu</p> <p> </p> <p> ********** </p>