the service is bad

tried contacting transunion, but no luck getting through as usual. I pay R100 a month for them to watch over my identity and notify me immediately. Instead they notify me a day or 2 later, when the account is already opened or if I'm lucky enough I get calls from the store where they are trying to open an account under my name. last week, someone ordered things from home choice under my name, i did not get anything from transunion identity also access my credit report without my concerntoday i got a call from Telkom, someone again tried opening an account under my name lucky, they called to confirm. kanti what am i paying for? If my information is still getting leaked, can someone please advise me further as to what to do, to prevent this from happening. i got an sms from you guys the other day to say my information has been found on the dark web, i must log in to see more, but when i do login to mytransunion, there is no link to click on so i can check this.